Support
We usually reply within two business days.
In the app you can also use Settings → Contact Support. Please never send documents you consider sensitive.
Common questions
Where are my documents stored?
Only on your device, inside Scanly. There is no account and no cloud sync. If device backups are on, your documents are included in them like other app data.
How do I restore Scanly Pro on a new device?
Open Settings → Scanly Pro → Restore Purchases while signed in with the same Apple Account you used to buy.
How do I cancel my subscription?
Open Settings → Scanly Pro → Manage Subscription, or the iOS Settings app → your name → Subscriptions. Cancel at least 24 hours before the current period ends.
Why isn’t the text of a page searchable?
Text is recognized on your device after each scan. Free users can recognize 30 pages a month; when the limit is reached, recognition continues next month or with Scanly Pro. You can also open the document and tap Text → Recognize Text.
I deleted a document by mistake.
Open Documents → Recently Deleted. Documents stay there for 30 days.
I forgot how to open a locked document.
Locked documents open with Face ID, Touch ID or your device passcode — the same passcode you use to unlock your device.